FAQ

Oftentimes, customers don’t realize how much disputes and chargebacks are dangerous for the long-term health of the business.

As a small business, we’re constantly learning and trying to deliver the best possible experience to our customers and we’re always trying to improve, but sometimes we can make mistakes, it just happens.

If, for whatever reason, you’re un-happy with the product or the delivery is taking a bit longer than expected, please reach out to us first before opening a dispute with PayPal, or dispute the charge with your credit card company.

Our customer support team will help you fix the issue in not time, and will provide the best solution for you.

We reply to ALL emails we receive, all messages, all DMs, all comments on social media, but this may require a bit of time as we receive a ton of requests!

Please don’t freak out if you don’t see us replying after 2 seconds, we’re a team of 5 people doing everything possible to keep this business alive, and we’re certainly not scammers. Kindly allow us up to 1-2 days to reply to your message, we’ll eventually help you!

It’s truly important for us to be given the chance of fixing the issues before more “serious” actions are taken, as those actions often result in huge penalties we currently cannot afford.

Thank you for understanding,

Jake – Founder of Slidely

They fit pretty true to size! For more details, please check out our full size guide HERE

They sure do! If you have wide feet, we recommend sizing up.

Absolutely. They're made with a patented EVA foam blend that ensures all-day comfort in every occasion.

Yes! Wear them at the beach, in the house, in the shower, on the snow. Literally WHEREVER you want!

Most of our customers who experience foot pain say they help a lot! But there's no scientific evidence behind that.

One thing's for sure, we designed our slides to compress with each step and absorb the position of your foot, making it more comfortable then most footwear.

This may translate in less and less foot and joint pain in the long run!

Our slides are 100% made of high quality EVA, designed for soft compression, comfort, and durability.

Our patented Cloud™ Technology makes the 2x thicker and 100x softer compared to our competitors.

Don't be fooled by the originals.

The EVA foam we use is designed to break in over time, and they are supposed to be a bit stiff right when you get them. If you want to skip the “break in” period, then soak them in warm-hot water for 30 minutes.

Once our fulfillment team has packed and shipped your order, you should receive an email confirmation with tracking.

If you haven't received a shipping confirmation within 2 business days of placing your order feel free to shoot us an email.

Slidely is based in Los Angeles, California. We proudly ship all our orders from the USA (California to be exact).

We ship anywhere in the United States and worldwide. We aim to ship orders within 1-2 business day.

- U.S. orders will arrive in 7-12 business days

- International orders will arrive in 15-20 business days

Due to global supply chain challenges, shipping times could be longer than usual.

We offer free shipping on all US orders!

For international shipping, we work with a variety of carriers to offer worldwide international shipping. Shipping is calculated at checkout for international orders based on your location.

Here are the full details of our Shipping Policy.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Does your tracking say "delivered" but you haven't received your package yet? 

Start by checking in abnormal spots such as your porch, with your neighbors, leasing office of an apartment, etc. Every now and then the mail carriers leave packages in odd spots.

Occasionally mail carriers will mark a packaged delivered before the package is actually left at your shipping address. Please allow 2 business days after your order is marked "delivered" to see if it arrives slightly later than expected.

If your package still hasn't arrived and you aren't having luck finding it then please send us an email. We'll get back to you ASAP!

Something not quite right with your order? Don’t worry, our Slidely team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

If, for any reason, you aren’t satisfied with your item, we offer returns for 30 days from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition. This includes attached swing tag, bow, shoe boxes and jewellery packaging.

You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

To start a return, you can contact us at hello@getslidely.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Sadly, we know that sometimes Slidely is just not quite the right fit for some people. You can certainly return your item(s) to us for a full refund, provided it is returned within 30 days.

A $5 return processing fee (for each item returned) will be applied to the total amount that was paid for the order.

*Please note: not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All items must be returned in as new condition, with the swing tag and bow to be eligible for a return.

Another pattern caught your eye? Or the size doesn't fit? It happens – trust us, our wardrobes are full of them! You can certainly return your item(s) to us for an exchange to a new pattern or size, provided it is returned within 30 days.

We offer free exchanges on all orders*.

*Please note: not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All items must be returned in as new condition, with the swing tag and bow to be eligible for a return.

Slimply contact our friendly team at hello@getslidely.com and they will be able to help you along the way.

Just a couple thing you'll be asked to provide:

1. order number

2. reason you're requesting the refund

3. items you want to return/exchange

4. photos of your item(s) and original packaging

Exchanges: free

Returns: a $5 return processing fee (for each item returned) will be applied to the total amount that was paid for the order

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 15 working days.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payments from major credit card companies like Visa, Mastercard, American Express, and PayPal, plus many more!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single Bundle orders only).